Privacy Policy – How bet665 Collects, Uses, and Protects Your Personal Data

1 What Personal Data We Collect

bet665 collects the following categories of personal data, depending on how you use our platform:

2 How We Collect Your Data

bet665 collects personal data through the following channels:

• Directly from you — when you register an account, submit KYC documents, make a deposit or withdrawal request, contact our support team, or update your account profile.
• Automatically — through cookies, server-side logging, and analytics tools when you visit and interact with the bet665 platform. See Section 9 for full cookie information.
• From third-party verification providers — during identity and age verification checks, our KYC partners may provide supplementary data to confirm the accuracy of the information you have submitted.
• From payment processors — bKash, Nagad, Rocket, Upay, and our banking partners may communicate transaction confirmation and payment status data to bet665 as part of processing your deposits and withdrawals.

3 Why We Process Your Data (Legal Bases)

bet665 processes personal data on the following legal bases:

• Contract performance — processing your registration data, KYC information, and financial data is necessary to open and maintain your account and to deliver bet665 services as agreed.
• Legal obligation — we are required by applicable laws and regulations to verify player identities, maintain transaction records, and report suspicious activity. Data processed for AML and KYC purposes falls under this basis.
• Legitimate interest — processing technical and device data helps us protect the bet665 platform from fraud, ensure fair play, maintain service security, and improve platform performance for all players.
• Consent — where we send you promotional communications (such as bonus offers or seasonal promotions) by email, we do so on the basis of your consent. You may withdraw this consent at any time by contacting our support team.

4 How We Use Your Personal Data

Your personal data is used by bet665 for the following specific purposes:

• To create and manage your bet665 account, including verifying your identity and age in compliance with the 21+ age restriction policy.
• To process your deposits and withdrawals via bKash, Nagad, Rocket, Upay, and connected banking partners.
• To detect, investigate, and prevent fraudulent transactions, money laundering, and other illegal activities on the platform.
• To personalise your platform experience, including remembering your game preferences and language settings.
• To communicate with you regarding your account status, security alerts, transaction confirmations, and responses to support queries.
• To send you promotional communications and bonus offers, where you have provided consent or where we have a legitimate interest in doing so under applicable law.
• To analyse aggregate, anonymised usage data for the purposes of improving platform performance, game selection, and user experience.
• To comply with legal and regulatory obligations, including responding to lawful requests from competent authorities.

5 Sharing Your Data with Third Parties

bet665 does not sell your personal data. We share personal data with third parties only in the following limited circumstances:

• Payment processors — bKash, Nagad, Rocket (Dutch-Bangla Bank), Upay, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and other payment partners receive the minimum data necessary to process your transactions.
• KYC and identity verification providers — third-party verification partners receive identity documents and biographical data solely for the purpose of confirming your identity and age.
• IT and infrastructure providers — hosting, cloud storage, and cybersecurity vendors who process data on behalf of bet665 under strict data processing agreements that prohibit independent use of your data.
• Regulatory and law enforcement authorities — where bet665 is legally required to disclose personal data in response to a court order, regulatory investigation, or other lawful request.
• Business successors — in the event of a merger, acquisition, or sale of bet665's business or assets, player data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third-party data processors used by bet665 are required to handle personal data securely, use it only for specified purposes, and comply with applicable data protection standards.

6 International Data Transfers

bet665 operates as an internationally licensed platform. As a result, your personal data may be processed on servers located outside Bangladesh. Where data is transferred internationally, bet665 ensures that appropriate safeguards are in place, including contractual data protection clauses that require recipient organisations to protect your data to a standard equivalent to that described in this policy. If you have questions about the specific countries to which your data may be transferred, please contact our support team.

7 Data Retention

bet665 retains personal data for the following periods:

• Active account data — retained for the full duration of your account's existence on the bet665 platform.
• Closed account data — retained for five (5) years following account closure to satisfy AML record-keeping and regulatory requirements.
• Transaction records — all deposit and withdrawal records are retained for a minimum of five (5) years from the date of the transaction.
• Support communications — retained for two (2) years from the date of the interaction unless a longer period is required for an ongoing dispute or regulatory matter.
• Cookie and analytics data — session cookies expire when you close your browser; persistent cookies and analytics data are retained for up to twelve (12) months.

After the applicable retention period has elapsed, personal data is securely and permanently deleted from bet665 systems, or anonymised such that it can no longer be linked to an identifiable individual.

8 Your Data Rights

As a bet665 player, you have the following rights in relation to your personal data. You may exercise any of these rights at any time by contacting our support team at [email protected].

9 Cookies and Tracking Technologies

bet665 uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies used are as follows:

• Strictly necessary cookies — required for core platform functions such as maintaining your login session, storing your language preference, and securing your account. These cookies cannot be disabled without preventing use of the platform.
• Performance and analytics cookies — help us understand how players navigate the bet665 platform, which pages are most visited, and where errors occur, so we can improve the overall experience. Data collected is aggregated and anonymised.
• Functional cookies — remember your preferences such as your selected game category, last visited game lobby, and notification settings so that you do not have to reconfigure them on each visit.

You may adjust your browser settings to refuse or delete cookies at any time. Note that disabling strictly necessary cookies may prevent you from accessing certain areas of the bet665 platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.

10 Children and Underage Players

The bet665 platform is strictly for adults aged 21 years and above. bet665 does not knowingly collect personal data from individuals under the age of 21. If we become aware that a person under 21 has provided personal data to bet665, we will immediately suspend the associated account, delete the personal data in question, and void any wagers or balances associated with that account. If you believe a person under 21 has registered on bet665, please notify us immediately at [email protected].

11 Security Measures

bet665 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and bet665 servers.
• Encryption at rest for all sensitive personal and financial data stored on bet665 infrastructure.
• Role-based access controls limiting personal data access to authorised personnel only.
• Regular penetration testing and security audits by independent cybersecurity professionals.
• Multi-factor authentication requirements for internal systems handling personal data.
• Incident response procedures with defined timelines for breach detection, containment, and notification.

While bet665 takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a significant risk to your rights and freedoms, bet665 will notify affected players promptly and take all necessary steps to contain and remediate the incident.

12 Changes to This Privacy Policy

bet665 reserves the right to update this Privacy Policy at any time. When material changes are made, we will publish the updated policy on this page and update the "Last reviewed" date at the top. We may also notify active players of significant changes via email where appropriate. Your continued use of the bet665 platform following the publication of a revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this policy periodically to stay informed about how we protect your data.

13 Contact Us Regarding Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way bet665 handles your personal data, please contact our support team. All privacy-related enquiries are handled by our dedicated data protection team and will receive a response within 72 hours.

Contact email: [email protected] (plain text — not a clickable link)

Support hours: 24/7 — Bangladesh Standard Time (BST, UTC+6)